Air conditioning died and my first call was to James Thomas H&A!!! Told my service person would be here between 9 and 1, and Scott showed up at 10!!! I’ve had Scotty before and I can assure you, he is the best!! (Actually, the entire staff is awesome!!) It turned out to be a short in the wiring which he quickly remedied! As I said, Scotty has saved me before as he did an evaluation of my heating/air equipment about a year ago after another company gave me an estimate of $15K to fix “a problem”. Scotty’s service call found that none of it was needed and changed my filters while he was here!!! Employees like this say a lot about the company they work for… thank you ALL so much!!!

Scotty and TJ were professional and detailed. Great techs!

Robert did an amazing job as usual. James Thomas never disappoints.

We have used James Thomas Heating and Cooling for about 5 years now and we are very pleased with their services. The service technician Scotty Keaton is very professional and personable and displays superior knowledge of his craft. Scotty always goes above and beyond in his work to keep his customers satisfied! You can tell just by talking with Scotty that he really enjoys his work! If you're in need HVAC services look no further that James Thomas Heating and Cooling.

Scotty was amazing! We now have a new AC company!! Thanks so much

Totally professional in every aspect.

Scotty was exceptional. Prompt, very professional, friendly, thorough and knowledgeable. Another great experience with James Thomas!

Prompt, efficient, soooo polite and considerate

Scotty is very friendly and efficient!

Showed up on time. Was thorough and efficient. Personable and answered my questions.

Scotty was very kind and friendly. Couldn’t ask for any better service. Thank you!!

James Thomas has done a great job maintaining my HVAC over the last 5 years! They are very professional and customer oriented. Scotty if the Best!

Scotty is the best! He is great at his job, he is very thorough, and always very friendly.

Knowledgeable, well-done service with excellent customer care. I’m very pleased!

Great Service

Scotty was fast, proficient and a great technician.

Scotty and crew did a great job services my HVAC unit in our cabin in Cherry Log!!! They were extremely customer service oriented, technically knowledgable, and clean! They were a huge help!!!!!

I have great confidence in their providing my uninterrupted heating/cooling service. Love the year round coverage with them contacting me to schedule…I don’t have to keep track of it. Gives me peace of mind.

Couldn't be happier with Scotty Keaton and his service!! We won't use anyone else!! Highly recommend.

Called with no heat on a 35 degrees day. Had it up and running 3 hours after call

This company does what it says with care and wonderful follow through. I have dependent on them for great service several times and they have always done what they say they will do at the same time fitting in emergency care quickly.

Scotty is always very thorough and explains everything he does. He's professional, cordial, and always on time.

Scotty Keaton is a credit to the company, a good example to follow.

Would recommend

could not have been better.

I have done business with James Thomas H&Air since purchasing my cabin in 2005. That says it all!

Great service from everyone from the office personnel to the servicing technician. Thank you

Got to the house quick, diagnosed, and fixed our problem. Couldn’t ask for anything else from a company. Jen, in the office....incredible.

They are the friendliest - Great service and explain everything and are very prompt. Give you tips for things you can do to correct the problems you are having but assure you they will be glad to come and fix it if it still doesn't work. We have been 100% satisfied with the service we have received each time we need them. They also work with you to get appointments that are convenient for us. Totally Great People!!!!!

I am so glad I found James Thomas Air for my service and maintenance.Thank You!!

Thank you for getting the job done! Have had several companies respond and never found the problem. Your service techs found the problem and repaired it.

Excellent. He was knowledgeable, courteous, and did a great job. Thank you

Took care of the issue. Explained the problem to us. And cleaned up.

Most appreciative of Scotty’s professionalism, pleasant demeanor, and certainly his patience with me as I got familiar with the remote monitoring app. Thank you!

Excellent Company and Service !!! They were prompt and on time and worked with Me on such short notice ... I Would HIGHLY RECOMMEND YOUR COMPANY to Everyone !! Thankyou Again for Your Prompt Service !!! 👍👍Steve

We have been dealing with an "crossed communication wire" for well over two years and a multiple of issues created by the crossed wires, Jeremy figured the issue out within the first 15 minutes of the service call. Thanks Jeremy excellent work! ! Tom Zaken

I have been using the company for years now. Their customer service has always been courteous, expeditious, and helpful. They keep you in the loop during the service time. Their service technicians are very respectful and knowledgeable and will go the extra mile for you. I highly recommend their services.

This is the third time that Scotty has done repairs for us. He has always done a superb job. I am very pleased with his work and attitude.

The service was quick, thorough, and professional.